How to reset the 2FA as admin

When a user’s 2FA token doesn’t work or is lost, the user cannot longer access to Carme. To solve this, the administrator has to reset the token. The steps are given as follow:

1. Login to https://gpu-cluster.itwm.fraunhofer.de/admin/ to access the Admin Portal. Use demo-admin, unless your account has admin rights.

2. In the Admin Portal, click on the table TOTP devices (left column). A list of users with 2FA tokens appears on the right column. In this example we choose the user ortiz, see Fig. 1.

   

   Fig. 1: TOTP devices.

   
   

3. Scroll down to the bottom of the page and click on Delete, see Fig. 2.

   

   Fig. 2: Delete TOTP device.

   
   

4. Click on the table Static devices (left column). A list of users with static tokens appears on the right column. In this example we click on backup (ortiz). If a user does not have static tokens, then he or she won’t be listed in this table (static tokens are optional).

   

   Fig. 3: Static devices.

   
   

5. Scroll down to the bottom of the page and click on Delete, see Fig. 4

   

   Fig. 4: Delete static devices

   
   

Note: The next time the user tries to log in, he/she will be requested to set up a 2FA.